Can't get Copilot to work in outlook Macos

1. Check and update the software
Update macOS to the latest version
Click the Apple icon in the upper left corner > About This Machine > Software Update
Update Outlook
Open Outlook > select “Outlook” > “Check for Updates” from the top menu bar
Ensure version ≥ 16.78
2. Re-sign in to your account
Log out of your current account:
Outlook > Preferences > Accounts > Select Account > Delete
Sign back into your work/school account
3. Clear Outlook Cache
Sign out of Outlook completely
Open Access > top menu bar select Go To > Go to Folder
Enter the path and delete the folder:
~/Library/Containers/com.microsoft.Outlook/Data/Library/Caches
Restart Outlook
4. Reset Outlook Settings
Close Outlook
Open Terminal (Applications > Utilities)
Enter the following command and press Enter:
bash
defaults delete com.microsoft.Outlook
Reopen Outlook
5. Check if Copilot is enabled
Open Outlook > click on the Copilot icon in the upper right corner (if it is displayed)
If there is no icon:
Click on “...” in the left navigation bar. > Check if there is a Copilot option
6. Use the web version as a temporary replacement
To access the web version of Outlook
Use the Copilot feature on the left after logging in
7. Contact Support
If the above does not work:
Submit feedback within Outlook:
Help > Send Feedback