Forum Discussion
Can't get Copilot to work in outlook Macos
Hi guys and girls,
New here because I'm looking for help on Copilot.
I have a MS business standard account with copilot.
I have copilot running on word, excel, presentations.... BUT.... in outlook it just will not appear.
In the online outlook the copilot icon appears, but then my mail is not working..???
What do I have to do to get copilot to appear in Outlook on a Mac.
Anyone else having the same problem?
2 Replies
Please refer to https://support.microsoft.com/en-us/office/outlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439 regarding the required macOS and Outlook application versions to be install on the machine.
1. Check and update the software
Update macOS to the latest version
Click the Apple icon in the upper left corner > About This Machine > Software Update
Update Outlook
Open Outlook > select “Outlook” > “Check for Updates” from the top menu bar
Ensure version ≥ 16.78
2. Re-sign in to your account
Log out of your current account:
Outlook > Preferences > Accounts > Select Account > Delete
Sign back into your work/school account
3. Clear Outlook Cache
Sign out of Outlook completely
Open Access > top menu bar select Go To > Go to Folder
Enter the path and delete the folder:
~/Library/Containers/com.microsoft.Outlook/Data/Library/Caches
Restart Outlook
4. Reset Outlook Settings
Close Outlook
Open Terminal (Applications > Utilities)
Enter the following command and press Enter:
bash
defaults delete com.microsoft.Outlook
Reopen Outlook
5. Check if Copilot is enabled
Open Outlook > click on the Copilot icon in the upper right corner (if it is displayed)
If there is no icon:
Click on “...” in the left navigation bar. > Check if there is a Copilot option
6. Use the web version as a temporary replacement
To access the web version of Outlook
Use the Copilot feature on the left after logging in
7. Contact Support
If the above does not work:
Submit feedback within Outlook:
Help > Send Feedback
