Forum Discussion
how to create a globally Shared ServiceNow Connector Connection in Copilot Studio
Hello,
I have configured Microsoft entra ID oauth using certificate and shared this connection with everyone in my company since this is the only shared connection on the platform.
https://learn.microsoft.com/en-us/connectors/service-now/#microsoft-entra-id-oauth-using-certificate.
But, whey user's ( end users, agent maker, environment maker basically any user in copilot environment) are trying to use any servicenow tools ( e.g create record) which is using this shared connection in copilot studio/ teams, they are getting below error.
https://learn.microsoft.com/en-us/connectors/service-now/
How to create a shared connection which can be shared across all enterprise users in my org for copilot AI agents which are using servicenow connector?
Regards,
Sachin