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snamjoshi's avatar
snamjoshi
Copper Contributor
Sep 06, 2026

how to create a globally Shared ServiceNow Connector Connection in Copilot Studio

Hello,

 

I have configured Microsoft entra ID oauth using certificate and shared this connection with everyone in my company since this is the only shared connection on the platform.

 

https://learn.microsoft.com/en-us/connectors/service-now/#microsoft-entra-id-oauth-using-certificate.

 

But, whey user's ( end users, agent maker, environment maker basically any user in copilot environment) are trying to use any servicenow tools ( e.g create record) which is using this shared connection in copilot studio/ teams, they are getting below error.

 

 

https://learn.microsoft.com/en-us/connectors/service-now/

 

How to create a shared connection which can be shared across all enterprise users in my org for copilot AI agents which are using servicenow connector?

 

 

Regards,

Sachin

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