Forum Discussion
Copilot Studio agents problems connecting to Sharepoint knowledge source
I'm experiencing exactly the same issue. Our Copilot Studio agent was working perfectly with its SharePoint knowledge source — it was still fine up until this Tuesday, then suddenly stopped retrieving any SharePoint content.
Same symptoms as described here:
- The knowledge source still shows as "Ready" and the connection looks healthy
- The content is fully searchable and openable directly in SharePoint (same account), so it's not a permission issue
- It fails in both the published production version and the test environment
- The agent triggers the SharePoint source but returns zero matches, even for phrases that appear verbatim in the files
I've already tried refreshing and re-adding the SharePoint knowledge source with no effect. Has anyone found a resolution on this? Thanks!
Could you please try testing with a different folder from the same SharePoint site and let me know whether it works?
I’m facing the same issue as well. In my case, some folders from the same SharePoint site are working correctly, while another folder is not returning any results.
It would be helpful to know if you observe the same behavior with different folders.
