Forum Discussion
Copilot Studio agents problems connecting to Sharepoint knowledge source
Hello, Since last week users in my tenant are experimenting issues regarding the connection between copilot studio agents and Sharepoint. The agents are not able to extract information from Sharepoi...
I see from the previous reply that you are using the classic experience and not the new experience.
A few other things to check (if you haven't already), jfer .
- If you search for content directly using SharePoint search, is that returning results? This is to check the default search behavior
- In Copilot Studio > Knowledge > Is the status of all knowledge sources showing as "Ready"?
- What is the behavior when you test the agent straight in Copilot Studio Test Pane? Can you see that it is triggering your configured SharePoint knowledge sources? Is that giving your responses?
- Test it in Production, Test/QA and also Development
And I agree with the earlier recommendation to open a support ticket with Microsoft!
1- Yes it is returning results.
2- Yes they are showed as ready
3- It is triggering sharepoint but then the answers say there is not content related in Sharepoint. Same in Dev environment.