Forum Discussion
Copilot Studio agent not visible in M365 mobile app without desktop access
Good news, this is not something you did wrong. It is a platform limitation and it explains exactly what you are seeing.
Teams and the M365 app on mobile simply do not act on install links. And sharing an agent from Copilot Studio only grants permission to use it, it does not install or surface it anywhere. So the only way a phone user ends up with the agent is if they previously went through the install flow on desktop. That is the behavior you described.
The proper fix is to have IT deploy it through the M365 admin center. From Copilot Studio, submit the agent for org publishing: Channels > Teams and Microsoft 365 Copilot > Show to the organization. The admin then approves it in the admin center under Copilot > Agents, and deploys it to the target users or groups. Once that is done, the agent shows up automatically in their Microsoft 365 app including on mobile, no action needed on their end.
If you would rather let users install it themselves on mobile, the Agent Store is now available on Android and iOS. After admin approval and org publishing, users can find the agent directly from the Copilot section in the M365 mobile app. But the admin step is still required before anything shows up there.
And if you need a quick workaround while waiting for admin involvement, just ask users to install once from Teams on desktop or web. It will sync to mobile after that.
Docs:
We had a similar issue. The workaround was to distribute the agent's direct URL and have users open it once through the Microsoft 365 web experience. After the agent was added there, it became visible in the Microsoft 365 mobile app.
As far as I know, shared Copilot Studio agents are not always discoverable directly from the M365 mobile app for first-time access. Initial activation through the web experience may still be required.