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NoahScott's avatar
NoahScott
Brass Contributor
Mar 03, 2025

Site drop down missing when trying to push client

Good afternoon, all. 

 

I just changed permissions for my helpdesk. For some reason they were nearly full admins from historical setup.

  • Created a collection that is a copy of "all PC Clients" and called it "All PC clients for deployments"
  • added a new security role called "Helpdesk"
  • Setup a new group in AD and placed the helpdesk in said group
  • under administration > overview > security > Administrative users, i've added the group, gave them security roles as "helpdesk"
  • Set security groups to only the specified collection of "all PC clients for deployments", Security scope for Helpdesk and all unknown computers. Under security roles, i copied the same security role they had previously and created the name "helpdesk" I've looked at everything under both within "permissions" and everything matches as far as i can see. Does anyone know what sets this specific permission? Mine is perfectly fine, but i am a full administrator.

 

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  • micheleariis's avatar
    micheleariis
    Steel Contributor
    Mar 04, 2025

    Hi, make sure the “Helpdesk” role has read/write permissions on Site and Client Push Installation. Confirm the Security Scope covers both the collection and the Site object. If the site isn’t accessible, the dropdown will be empty. Compare the “Helpdesk” role settings with “Full Administrator” to identify any missing permissions.

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Good afternoon, all. 

 

I just changed permissions for my helpdesk. For some reason they were nearly full admins from historical setup.

 

","body@stringLength":"1384","rawBody":"

Good afternoon, all. 

 

I just changed permissions for my helpdesk. For some reason they were nearly full admins from historical setup.

 

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For some reason they were nearly full admins from historical setup. 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Hi, make sure the “Helpdesk” role has read/write permissions on Site and Client Push Installation. Confirm the Security Scope covers both the collection and the Site object. If the site isn’t accessible, the dropdown will be empty. Compare the “Helpdesk” role settings with “Full Administrator” to identify any missing permissions.

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