Desktop Analytics - Internet Access Requirements

Thanks for the link Nathan. I have looked at that page before. We don't use a proxy, but I'm leaning toward maybe the firewall has the same sort of issue. I haven't had a chance to go looking in firewall logs to see if any of the endpoints are mentioned yet. As the devices in question are logged into by generic accounts that don't have internet access, I'm guessing that is causing the problem. I'll look at that first. May need to get a job to our security company to let anonymous traffic through to the endpoints. The other alternative possibility that I found in the DA console, is that the logged in user must have an E3 365 license as well and I'm not positive they do as most are just display devices or single app web console type setups with no need for office. Need to look into that possibility as well. It might be just as easy to do all these separately as they shouldn't have much software anyway.