Forum Discussion

Matt Smith's avatar
Matt Smith
Copper Contributor
May 07, 2018

Unable to upload avatar to profile

Hi there,

I am unable to upload an avatar to my Communities profile. I click the Upload an Avatar button, but all I get is a white box (screenshot attached).

 

 

10 Replies

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    • Allen's avatar
      Allen
      Icon for Community Manager rankCommunity Manager
      May 17, 2018

      Michael Thorne

       

      Thanks for reporting, a few people have reported it now but as yet we have been unable to duplicate it. I will keep an eye on it. If anyone else has any problems can you please tell what browser & browser version your using and also what your current rank is.

       

      You can see your rank under your name when you click your photo in the top right. 

      • Sandy Ussia's avatar
        Sandy Ussia
        MVP
        Jan 20, 2019

        Hi Allen

        I did have a profile photo (avatar), but made the mistake today of trying to update it. Got the blank box like others here, in Edge 42.17134.1.0 and Chrome 71.0.3578.98. And then I made the second mistake of clicking on one of the generic avatars, and now I'm an empty silhouette :-/

         

        Do I need to somehow get past Occasional Contributor level to enable avatar uploading? I think I was something higher at one point...

         

        Thanks...

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