Forum Discussion

Matt Smith's avatar
Matt Smith
Copper Contributor
May 07, 2018

Unable to upload avatar to profile

Hi there, I am unable to upload an avatar to my Communities profile. I click the Upload an Avatar button, but all I get is a white box (screenshot attached).    
Michael Thorne's avatar
Michael Thorne
Copper Contributor
May 09, 2018

This is now working for me in Edge.

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    May 17, 2018

    Michael Thorne

     

    Thanks for reporting, a few people have reported it now but as yet we have been unable to duplicate it. I will keep an eye on it. If anyone else has any problems can you please tell what browser & browser version your using and also what your current rank is.

     

    You can see your rank under your name when you click your photo in the top right. 

    • Sandy Ussia's avatar
      Sandy Ussia
      MVP
      Jan 20, 2019

      Hi Allen

      I did have a profile photo (avatar), but made the mistake today of trying to update it. Got the blank box like others here, in Edge 42.17134.1.0 and Chrome 71.0.3578.98. And then I made the second mistake of clicking on one of the generic avatars, and now I'm an empty silhouette :-/

       

      Do I need to somehow get past Occasional Contributor level to enable avatar uploading? I think I was something higher at one point...

       

      Thanks...

    • Deleted's avatar
      Deleted
      May 31, 2018

      Thank you all! I am so excited and about to be super organized again.  Let's roll.

       

      I'm sorry if I have been an ass!

       

    • DeRochier's avatar
      DeRochier
      Copper Contributor
      May 22, 2018

      I'm getting the white, blank box in Edge, IE, and Chrome. 

      • Jason Hunt's avatar
        Jason Hunt
        Copper Contributor
        Aug 01, 2018

        I am getting the same thing, 'thought it was my naff laptop but not sure as I only just joined about 10 minutes ago. Do you have to wait a certain amount or something?

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