Forum Discussion

Copper Contributor

May 07, 2018

Unable to upload avatar to profile

Hi there, I am unable to upload an avatar to my Communities profile. I click the Upload an Avatar button, but all I get is a white box (screenshot attached).

Allen

Community Manager

May 17, 2018

Michael Thorne

Thanks for reporting, a few people have reported it now but as yet we have been unable to duplicate it. I will keep an eye on it. If anyone else has any problems can you please tell what browser & browser version your using and also what your current rank is.

You can see your rank under your name when you click your photo in the top right.

Sandy Ussia

MVP

Jan 20, 2019

Hi Allen

I did have a profile photo (avatar), but made the mistake today of trying to update it. Got the blank box like others here, in Edge 42.17134.1.0 and Chrome 71.0.3578.98. And then I made the second mistake of clicking on one of the generic avatars, and now I'm an empty silhouette :-/

Do I need to somehow get past Occasional Contributor level to enable avatar uploading? I think I was something higher at one point...

Thanks...