Forum Discussion
My Tech Community Inbox is broken
The badge on the envelope icon said I had 9 unread messages, but when I clicked on it I just got a blank list with a "loading" animation. It disappears after a minute or so, but nothing loads.
I tried sending myself a test message, and now the badge says I have 10 unread messages, but the inbox still isn't working.
Thanks.
rgsteele ,
Welcome to the Microsoft Tech community Lounge, let me start by apologizing for the bug you are facing. It's relating to a bug in the new platform when handling private messages sent to large groups of users and we have been slowly fixing the issues it caused - clearly we have not fixed it entirely yet.
I can apply a work around in the mean time to remove all the messages in your PM's and that will clear the error. I can confirm that at this time all the PM's you have are of this type with the exception of the most recent one which appears to be a test message you sent yourself.
Let me know if you would like me to do this.
Allen Smith
Technical LeadLet me know if I answered your question by marking it as the solution, please like any helpful replies
3 Replies
I’m having a similar issue on my side, not with the Tech Community inbox but with Outlook itself. My domain doesn’t always sync properly, and sometimes the mailbox shows new messages but the list won’t load, just keeps spinning like yours.
- Allen
Community Manager
rgsteele ,
Welcome to the Microsoft Tech community Lounge, let me start by apologizing for the bug you are facing. It's relating to a bug in the new platform when handling private messages sent to large groups of users and we have been slowly fixing the issues it caused - clearly we have not fixed it entirely yet.
I can apply a work around in the mean time to remove all the messages in your PM's and that will clear the error. I can confirm that at this time all the PM's you have are of this type with the exception of the most recent one which appears to be a test message you sent yourself.
Let me know if you would like me to do this.
Allen Smith
Technical LeadLet me know if I answered your question by marking it as the solution, please like any helpful replies
Thank you. Yes, please proceed with removing all the messages from my inbox.
