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rgsteele's avatar
rgsteele
Copper Contributor
Nov 17, 2025
Solved

My Tech Community Inbox is broken

The badge on the envelope icon said I had 9 unread messages, but when I clicked on it I just got a blank list with a "loading" animation. It disappears after a minute or so, but nothing loads. I tri...
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  • Allen's avatar
    Allen
    Nov 19, 2025

    rgsteele​ ,

    Welcome to the Microsoft Tech community Lounge, let me start by apologizing for the bug you are facing. It's relating to a bug in the new platform when handling private messages sent to large groups of users and we have been slowly fixing the issues it caused - clearly we have not fixed it entirely yet.

    I can apply a work around in the mean time to remove all the messages in your PM's and that will clear the error. I can confirm that at this time all the PM's you have are of this type with the exception of the most recent one which appears to be a test message you sent yourself.

    Let me know if you would like me to do this.

    Allen Smith
    Technical Lead

    Let me know if I answered your question by marking it as the solution, please like any helpful replies

thomastwatt's avatar
thomastwatt
Copper Contributor
Nov 24, 2025

I’m having a similar issue on my side, not with the Tech Community inbox but with Outlook itself. My domain doesn’t always sync properly, and sometimes the mailbox shows new messages but the list won’t load, just keeps spinning like yours.

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