Forum Discussion
I have had issues with my account I need urgent help
I don't really know much about tech, i bought this expensive laptop but I can't really sign in or add my payment method, for some reason my credit card isn't accepted in this region. Is there any cha...
hello lcproductions First – Important Safety Note - You shared your phone number publicly. Please remove it from any forums or posts. No one will call you and posting it publicly can expose you to scams.
Microsoft will never ask for your credit card or password over an unsolicited call.
Option 1 – Request a call/chat from Microsoft (Recommended)
- Go to: https://support.microsoft.com
- Click Get Help
- Type: “Account locked or payment not accepted”
- Click Contact Support
- Choose:
- Product: Microsoft Account / Billing
- Issue type: Payment & Account
- Select Chat or Request a call
This is the fastest and safest method.
Option 2 – Direct link for account/billing problems
Go here:
https://account.microsoft.com/account
Sign in and select:
- Payment & billing
- Can’t add a payment method
- Region mismatch