Can Copilot Studio agent connected via WhatApp channel escalate to representative?

We have built a Copilot Studio agent that uses adaptive cards and connected it through a WhatApp channel. We want this agent to be able to escalate a customer to a representative should they need assistance while communicating with the bot, however, with the current channel set up we use it is not possible. We had managed to connect the agent via Dynamics and WhatsApp simultaneously, but we then had double messages coming through on the WhatsApp chat, now we are only connected through the WhatApp channel. Is there a way for us to also connect through Dynamics in order for customers to be able to escalate to a customer representative? Or is there a way for us to allow for escalations via the WhatsApp connection?