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AndyNDistributed's avatar
AndyNDistributed
Copper Contributor
Dec 01, 2023
Solved

Copilot: I've mapped a 365 data source. Now what?

I'm experimenting with Copilot to see how it interrogates a data source.  Microsoft 365 has https://learn.microsoft.com/en-us/microsoftsearch/connectors-overview#microsoft-graph-connectors-by-microsoft so I decided to map a ServiceNow catalog.

 

I took the following steps:

  1. Started a free trial for ServiceNow
  2. Navigated to Microsoft 365 admin center -> Search & Intelligence
  3. Added a https://learn.microsoft.com/en-us/microsoftsearch/servicenow-catalog-connector
  4. Created a Result Type for the data source
  5. Created a Vertical for the data source
  6. Performed a full-crawl (source now shows as "Ready" with 144 items indexed)
  7. Started a free trial for https://copilotstudio.microsoft.com/
  8. Created a new Copilot instance

 

I (optimistically) used the "Test copilot" option to say:  "I want to change a firewall rule", hoping but not expecting, that Copilot would respond with an Adaptive Card corresponding to the "Firewall Rule Change" catalog service.


Copilot: "I'm sorry, I'm not sure how to help with that."

So, what's next?

 

According to this blog post, it should be possible, but I'm guessing I'm missing a step or have taken a wrong turn at some point.

  • I believe that only Microsoft 365 Copilot makes use of Graph and its connectors. Copilot (formerly Bing Chat Enterprise) has no ability to connect to corporate data unless you copy/paste it in or have the Edge sidebar (aka Copilot bar) open while viewing a PDF.

2 Replies

  • agreca's avatar
    agreca
    Iron Contributor
    I believe that only Microsoft 365 Copilot makes use of Graph and its connectors. Copilot (formerly Bing Chat Enterprise) has no ability to connect to corporate data unless you copy/paste it in or have the Edge sidebar (aka Copilot bar) open while viewing a PDF.
    • AndyNDistributed's avatar
      AndyNDistributed
      Copper Contributor

      agreca 

      They're different things?? You win again Microsoft product naming department!

      Ok thanks. I'll switch my attention to Microsoft 365 Copilot.

       

      Now... for bonus points - which of the two products is this forum about? :lol:

       

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