Forum Discussion
Problems with Bing AI Chat history.
Hello everyone, I'm having issues with Bing chat in Microsoft Edge and the Bing mobile app. Specifically, Bing AI isn't saving my conversations. The conversations seem to be saved, but as soon as I close the Bing mobile app or Edge browser window, they disappear. I've reached out to Microsoft support, but as they don't have a dedicated department, they struggled to assist me. They've only been able to guide me through basic troubleshooting, which hasn't resolved my problem. The troubleshooting steps we've taken include updating Edge and the Bing mobile app, performing a Windows repair to address any potential viruses affecting Bing chat history. On my own, I've tried clearing cookies and cache memory, as well as logging out and back in on all devices connected to my Microsoft account. I want to mention that this issue is affecting all devices where I use Bing chat. I'm starting to suspect it might be a problem with my Microsoft account, but I'm unsure. Does anyone have a good idea of what might be causing this and can help me further? Thanks for your assistance. Best regards, Robin.
5 Replies
- It seems like you've already taken several steps to troubleshoot the issue with Bing chat in Microsoft Edge and the Bing mobile app. Since the problem persists across multiple devices, it could be related to your Microsoft account or a specific setting.
Here are a few additional suggestions you can try:
Check Account Settings:
Make sure your Microsoft account settings are configured correctly. Check for any account-related settings that might be affecting the saving of chat conversations. Ensure that your account is not set to clear chat history upon logout or closure.
Browser Extensions:
Sometimes, browser extensions can interfere with the functionality of certain websites. Disable any browser extensions related to Microsoft Edge and see if the issue persists.
Privacy Settings:
Review the privacy settings in both Microsoft Edge and the Bing mobile app. Ensure that they allow the saving of chat conversations. Check for any specific privacy settings related to chat history or data retention.
Browser Compatibility:
Try accessing Bing chat in different browsers to see if the issue persists. This will help determine if the problem is specific to Microsoft Edge or if it occurs across multiple browsers.
Update Operating System:
Make sure your operating system is up-to-date. Sometimes, system updates can address compatibility issues with applications.
If none of these suggestions resolve the problem, it might be worthwhile to wait for updates from Microsoft that could address any bugs or issues with the Bing chat feature. You can also continue reaching out to Microsoft support periodically for updates on the situation.
If the issue is indeed related to your Microsoft account, contacting Microsoft account support might be beneficial, even though it's not a dedicated department for Bing chat. They may have more insights into account-specific issues affecting chat history.
For further information, you can see the solution on my website. https://calgaryappliancesrepair.com - Hello Robin Wagner, This Issue Was Fixed By recent updates, If it still exists I recommend you to move to a stabler build incase enrolled in insider programs or to send the feedback to Microsoft by
Selecting Three Doited Icon On Top Left Corner In your phone and select "Send Feedback".- Hello Microsoft team, thank you for your reply. It makes me happy to have finally established a contact about this problem. Unfortunately, the problem still persists that I cannot see my Bing AI Chat history. I have reported the problem to Bing, but I still want to raise it with you here in the Bing community to speed up the process of fixing the problem. If you want, you are welcome to reply to this message how you plan to fix the problem so that I can soon get back my history. It is very valuable to me and very useful. Thank you for your understanding and I wish you good luck in solving my problem. Sincerely, Robin Wagner.
- i have the same problem and it's super annoying it only started recently
- Hi, is there anyone here who can help me restore my chat history and ensure that my new chats with Bing AI are saved in the future? Thanks a lot!
