Forum Discussion
WVD Nslookup and ReverseConnect Error
Hi there,
briantaintor @christianmontoya You guys have been so helpful to solve my previous problem for WVD. I'm always facing this problem whenever I try to access WVD. It fixes up when restarting hosts. Please check the below logs for further details and let me know what the problem is. if it internal network error from where I should start debugging?
ErrorSource : RDStack
ErrorOperation : SendReverseConnectRequestToStack
ErrorCode : -2147001830
ErrorCodeSymbolic : ConnectionFailedReverseConnectStackTransportError
ErrorMessage : Reverse Connect to 'rdgateway-c001-weu-r1.wvd.microsoft.com' failed with error 0x80075A1A
2147965466. Make sure it is reachable from your network. 'Unknown error (0x80075a1a)'
ErrorInternal : True
ReportedBy : RDGateway
Time : 02/10/2019 2:49:07 AM
ErrorSource : RDStack
ErrorOperation : TransportConnecting
ErrorCode : 39
ErrorCodeSymbolic : ReverseConnectDnsLookupFailed
ErrorMessage : Reverse connect to the gateway failed. DNS lookup failed.
ErrorInternal : False
ReportedBy : RDStack
Time : 02/10/2019 2:49:09 AM
Please let me what other details you need from me.
Thanks in advance.
ahmed_arslan: In that case I recommend to just follow the tutorial here: https://aka.ms/wvdgetstarted.
A possible reason why you were running into this issue is that the VNet you provisioned was not connected to the domain controller.
6 Replies
ahmed_arslan: The essential information which is missing is the activity ID. Can you provide the activity ID? Other option is to work with our support through the Azure Portal.
evasse I don't have Activity ID at the moment. We were using the WVD preview and I wanted to know the root cause for this problem.
ahmed_arslan:I recommend to work with support when you have reviewed the guidance in our troubleshooting guides: https://docs.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-client-connection
See this guidance on how to retrieve the activity ID. This is an useful piece of information for most support cases: https://docs.microsoft.com/en-us/azure/virtual-desktop/diagnostics-role-service
