Forum Discussion
WVD Gateway Performance Issues?
Hey Everyone,
We have been chugging along just fine with our WVD installation. All of our users are remote at this point, due to COVID-19 and everything had been fine. This morning, around 9:30, we started seeing performance issues with connection to the desktop. By performance issues I mean, slow mouse movements, slow to scroll through a website or email and the like. There are no indicators of performance issues on the WVD Hosts themselves - Disk / CPU / Memory all fine.
I have used Horizon View and XenDesktop in the past pretty extensively, and this felt like a scenario where bandwidth to the gateway/connection broker is saturated or is seeing high latency/packet loss.
I would blame this on an individual's home internet connection or coffee shop wifi, but, it is all of my users (including myself). I wish there were some way to see or manage the performance of the WVD connection broker...but I am not aware of any. Is anyone else seeing this? I did see the thread about drops and what not, but this is not related, I do not believe.
15 Replies
Same exact issue. Our WVD performance starting today has been horrendous. Our support teams have been getting notifications that users are having issues connecting to desktops, terrible latency, disconnections, etc.
Our legacy RDSGW is chugging along fine. I think Microsoft may have released this product too early and are unable to handle the load from this mass on-boarding.
I wish there was an accurate public status page.
HMS-Vik The Azure status page has a nice little green check next to Windows Virtual Desktop for the US. I guess it isn't very accurate.
https://status.azure.com/en-us/status
FinTechSean I just got this back from `@AzureSupport` on Twitter:
Separately, latency on an existing connection to WVD seems much better at the moment. The "signal quality" icon in the title bar went from being between 0/4 and 1/4 bars to 3/4 bars. Could either be because it's getting close to lunch time, because users are dropping off because of high latency, or because the engineers are making changes.
FinTechSean I just came to this post because we are seeing the same thing here. We tried investigating our local network, our local internet connection, rebooting the local workstation, and rebooting the VMs in the cloud to no avail.
Looks like the gateway is slow.
