Forum Discussion
WVD Gateway Performance Issues?
Same exact issue. Our WVD performance starting today has been horrendous. Our support teams have been getting notifications that users are having issues connecting to desktops, terrible latency, disconnections, etc.
Our legacy RDSGW is chugging along fine. I think Microsoft may have released this product too early and are unable to handle the load from this mass on-boarding.
I wish there was an accurate public status page.
HMS-Vik The Azure status page has a nice little green check next to Windows Virtual Desktop for the US. I guess it isn't very accurate.
https://status.azure.com/en-us/status
FinTechSean I just got this back from `@AzureSupport` on Twitter:
Separately, latency on an existing connection to WVD seems much better at the moment. The "signal quality" icon in the title bar went from being between 0/4 and 1/4 bars to 3/4 bars. Could either be because it's getting close to lunch time, because users are dropping off because of high latency, or because the engineers are making changes.
GuyPaddock FYI, ours cleared up now and I got a call from MS Support on my open ticket. The person did not know what to check beyond asking me to restart the VMs. I asked them to forward the ticket onto the WVD Engineering team. I happened to get an email from MS Support as well, who said the support engineers are all currently overloaded with no reliable ETA on support resolution. I sent him a link to this thread on tech community and asked him to pass onto the WVD team.
I'll just have to assume they have some internal performance monitoring tools and would notice things like internet gateway saturation.
FinTechSean We're now having issues connecting. Users are frequently getting stuck at "Initiating remote connection..." and then eventually the RD client times-out.
Yup, Build this our VDI solution for COVID-19 DR and it worked amazing for 3 weeks. The service degradation seems to be around times people are starting to work. I changed my "quality settings" in the RemoteApp and that seemed to help for now. The issue is sporadic, works fine for a while then dips. At night it is great! 🙂
FinTechSean I do see one Azure Service Bulletin for WVD as of 18 hours ago, but it's related to diagnostic queries:
Link:
https://app.azure.com/h/9TB5-788/8ec341
