We have deployed a WVD pool with teams using the optimization for WVD. The camera and mic are working fine but we have a real big problem with audio and video quality. It would seem to be worse when in group calls. The issues we are facing is delayed voice and pixelated video.Has anybody else experienced issues like these?Are the any other tweaks that can be made to improve the quality?

reburkea I have spent numerous hours trying to troubleshoot this issue. I finally had an opportunity to use the beta Zoom plugin for WVD. I had a problem free call with 10 people on video, my screen sharing allowed windows and kept my video going while sharing. It is embarrassing that Zoom for WVD "just works", while Teams for WVD can't even work with the limitations that are on the WVD version. I just need meetings to work. I have had to halt my deployment of WVD until this is fixed. Unacceptable. Can you please provide an ETA for when meetings will be usable on Teams WVD?

Will be testing a new PoC this week and will also check how Teams is doing with the things u mentioned.

pcollins DP305 This is also a major issue for us. I have a ticket open, but is going nowhere fast. WVD with FSLogix profiles (and the correct exception) and WebRTC Optimisations enabled. *Audio begins in sync. But as a meeting goes along, the video gets more and more out of sync compared with the audio. A terrible experience, and affects everyone using WVD. In some instances I have seen over 5-10 seconds delay.*Video quality can be very poor and pixelated, but is perfect on a local machine. Movement causes this to become worse.*Audio quality is generally fine*A large delay in switching video streams as gallery mode does not work in WVD*1 to 1 calls seem to be better, larger meetings are much worse.

pcollins have you deployed Teams to the WVD environment in this way - https://docs.microsoft.com/en-us/azure/virtual-desktop/teams-on-wvd ? There is a lot of useful information on this doc if you have not seen it yet

StevenHayes Yes it's poor and totally useless. I also have a open case with MS but that is painfull at the momment asking stupid questions. I will let you know how we get on but it's good to know somebody else has the same issue as us.

WVD and teams optimization | Microsoft Community Hub

DP305
Copper Contributor
Oct 21, 2020
Will be testing a new PoC this week and will also check how Teams is doing with the things u mentioned.
StevenHayes
Copper Contributor
Oct 26, 2020
pcollins DP305
This is also a major issue for us. I have a ticket open, but is going nowhere fast.

WVD with FSLogix profiles (and the correct exception) and WebRTC Optimisations enabled.

*Audio begins in sync. But as a meeting goes along, the video gets more and more out of sync compared with the audio. A terrible experience, and affects everyone using WVD. In some instances I have seen over 5-10 seconds delay.
*Video quality can be very poor and pixelated, but is perfect on a local machine. Movement causes this to become worse.
*Audio quality is generally fine
*A large delay in switching video streams as gallery mode does not work in WVD
*1 to 1 calls seem to be better, larger meetings are much worse.
- pcollins
  Copper Contributor
  Oct 26, 2020
  StevenHayes
  
  Yes it's poor and totally useless. I also have a open case with MS but that is painfull at the momment asking stupid questions.
  
  I will let you know how we get on but it's good to know somebody else has the same issue as us.
- pcollins
  Copper Contributor
  Nov 11, 2020
  StevenHayes
  
  Have you had a luck with your open ticket?
  - reburkea
    Microsoft
    Dec 01, 2020
    StevenHayes can you please share the link to your support ticket?
Shabazdarr
Copper Contributor
Oct 26, 2020
pcollins have you deployed Teams to the WVD environment in this way -
https://docs.microsoft.com/en-us/azure/virtual-desktop/teams-on-wvd ?

There is a lot of useful information on this doc if you have not seen it yet
- pcollins
  Copper Contributor
  Oct 26, 2020
  Yes we followed that guide when we deployed it all
  - Shabazdarr
    Copper Contributor
    Oct 26, 2020
    What vm size are you using? Just a thought but maybe try provisioning a larger size vm on its own as a test using Teams and see how that behaves?
ace0083
Copper Contributor
May 26, 2021
pcollins

Sorry this reply is so late. But i recently encountered this issue as well. One change we made that improved performance was to disable RSC on the network adapter.

1. Open a powershell admin prompt
2. Run cmdlet > Get-NetAdapterRSC
a.) Your going to look for the name of the primary network adapter in use by the WVD.
3. Run cmdlet > Disable-NetAdapterRSC -Name "NAME OF ETHERNET ADAPTER"

Once we turned off RSC on our WVD pool template, users noticed better performance on teams. Turn off RSC has not degraded or caused any issues for the end users experience on other applications.
- MrTbone_se
  Copper Contributor
  May 26, 2021
  That one was new.
  Really good input to this conversation! This one was new to me. I will evaluate it at my customers. If this changes the performance, I will have lots of happy users.
  /Mr T-bone
  - jlou65535
    Iron Contributor
    May 26, 2021
    Hello all,
    
    We also tried to disable hardware acceleration on Teams client for WVD sessions.
    Microsoft Teams disable hardware acceleration - Microsoft Tech Community
    
    The video quality looked like better during some internal tests, let see if it will fix it for the customers
- jlou65535
  Iron Contributor
  Jun 17, 2021
  You idea looks like increase Teams' performances in the customer environment, thank you 😊
  - etienne-coppin
    Copper Contributor
    Jun 17, 2021
    Small update on our ticket running ms Support : They announce us a new WEB RTC Redirector version by end of June that should fix our audio/voices issues in Teams inside WVD.

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