Forum Discussion

Copper Contributor

Oct 16, 2020

WVD and teams optimization

We have deployed a WVD pool with teams using the optimization for WVD. The camera and mic are working fine but we have a real big problem with audio and video quality. It would seem to be worse when ...

StevenHayes

Copper Contributor

Oct 26, 2020

pcollins DP305

This is also a major issue for us. I have a ticket open, but is going nowhere fast.

WVD with FSLogix profiles (and the correct exception) and WebRTC Optimisations enabled.

*Audio begins in sync. But as a meeting goes along, the video gets more and more out of sync compared with the audio. A terrible experience, and affects everyone using WVD. In some instances I have seen over 5-10 seconds delay.

*Video quality can be very poor and pixelated, but is perfect on a local machine. Movement causes this to become worse.

*Audio quality is generally fine

*A large delay in switching video streams as gallery mode does not work in WVD

*1 to 1 calls seem to be better, larger meetings are much worse.

pcollins
Copper Contributor
Nov 11, 2020
StevenHayes

Have you had a luck with your open ticket?
- reburkea
  Microsoft
  Dec 01, 2020
  StevenHayes can you please share the link to your support ticket?
  - pcollins
    Copper Contributor
    Dec 01, 2020
    reburkea
    
    Would you like are support ticket? or do you already have this?
pcollins
Copper Contributor
Oct 26, 2020
StevenHayes

Yes it's poor and totally useless. I also have a open case with MS but that is painfull at the momment asking stupid questions.

I will let you know how we get on but it's good to know somebody else has the same issue as us.