Forum Discussion
Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server
I have successfully deployed WVD to my MSDN tenant following the steps 1 and 2 in https://docs.microsoft.com/en-gb/azure/virtual-desktop/tenant-setup-azure-active-directory and https://docs.microsoft.com/en-gb/azure/virtual-desktop/create-host-pools-azure-marketplace - I stopped during Step 2 at the optional components.
I have deployed a Windows 10 Multi User desktop and when I login with the user that I gave access to during the setup I see the Icon for my "Session desktop" but when I try to launch I get the following error message. "Your computer can't connect to Remote Desktop Gateway server. Contact your network administrator for assistance."
I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD. I have only just setup the tenant and AD domain to test WVD. I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine. I have also created another AAD account and tried to connect to the desktop but this failed with the same error.
Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?
That is good to know, but no I have do not have a proxy configured I am connected direct to my home broadband and not connected to my company VPN either.
CheersIs your SessionHost marked as available? You can check using the following PowerShell command:
Get-RdsSessionHost -TenantName "[your_tennat_name]" -HostPoolName "[your_hostpool_name]"
I'm now seeing this same issue with a test account I created in Azure AD. We have Azure AD Domain Services set-up, and I am able to log-in from my own account. One of our employees is also able to log-in fine, but the test account I created is not.
The test account has been added to the app group, and I'm able to log-in with that test user to the "Remote Desktop" application for Windows. But every time I try to connect, I keep getting the "Your computer can't connect to the Remote Desktop Gateway server" message.
Here's the detailed output:
ActivityId : 985a50ab-9cfc-4b24-a4fa-1526673c0000
ActivityType : Connection
StartTime : 6/13/2019 8:32:26 AM
EndTime : 6/13/2019 8:32:39 AM
UserName : test.user@REDACTED.com
RoleInstances : GP-WIN10-52325B;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF81D9F2;mrs-eus2r1c001-rdbroker-prod-
staging::RD2818780AFB61;<inv-vdi-0.cloud.REDACTED.com>;mrs-cusr1c002-rdbroker-prod-staging::RD0003F
F648FBF
Outcome : Failure
Status : Completed
Details : {[ClientOS, WINDOWS 10.0.17763], [ClientVersion, 1.2.155.18898], [ClientType, MSRDC],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 6/13/2019 8:34:10 AM
Checkpoints : {TransportConnected, RdpStackDisconnect, RdpStackDisconnect, LoadBalancedNewConnection}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}GuyPaddock Did you get anywhere with this? I have setup a host pool and when i try to connect to the remote desktop i see "opening remote port" then "We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help."
I see the same error as you did
ActivityId : 893b0a57-6f19-4e15-90b4-1950fabb0000
ActivityType : Connection
StartTime : 08/08/2019 14:31:50
EndTime : 08/08/2019 14:31:54
RoleInstances : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF459018;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FF45E902;≤dtwvd-0.DTWVD.local≥
Outcome : Failure
Status : Completed
Details : {[ClientOS, Win32 Chrome 75.0.3770.142], [ClientVersion, 1.0.18.5], [ClientType, HTML], [PredecessorConnectionId, ]...}
LastHeartbeatTime : 08/08/2019 14:31:55
Checkpoints : {LoadBalancedNewConnection, TransportConnecting, TransportConnected}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}- Same here.
