Forum Discussion
Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server
I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD. I have only just setup the tenant and AD domain to test WVD. I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine. I have also created another AAD account and tried to connect to the desktop but this failed with the same error.
Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?
ActivityId : 84bbffaa-7304-4c9e-8905-0d7e7f4a0000
ActivityType : Connection
StartTime : 28/03/2019 11:57:52
EndTime : 28/03/2019 11:59:11
UserName : user@myworkplace.org.uk
RoleInstances : rdwebclient;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdgateway-prod-stag
ing::RD0003FF45E716;≤vmWVDMW-0.myworkplace.org.uk≥;mrs-eus2r1c001-rdbroker-prod::RD0004FFA4B301
Outcome : Failure
Status : Completed
Details : {[ClientOS, Win32 Edge 18.17763], [ClientVersion, 1.0.13-wvd], [ClientType, HTML],
[PredecessorConnectionId, ]...}
LastHeartbeatTime : 28/03/2019 12:00:39
Checkpoints : {LoadBalancedNewConnection, RdpStackDisconnect}
Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}
I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD. I have only just setup the tenant and AD domain to test WVD. I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine. I have also created another AAD account and tried to connect to the desktop but this failed with the same error.
Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?
- Christian_Montoya
Microsoft
hdsit : Can you run the diagnostics command here to get the errors for the connection: https://docs.microsoft.com/azure/virtual-desktop/diagnostics-role-service#filter-diagnostic-activities-by-activity-type ? You may also want to run it with the -Detailed parameter, then you can see the Errors for the activity. That should be a good start.
I am experiencing the same issue and the users are sync from my On-premise AD with AD connect.
This worked initially and then stop working for the same users is no longer working.Any ideas?
- Christian_Montoya
ray077 : Yes, confirming that the issue is that the user must exist both in Azure AD and the Windows Server (on-prem) AD, so this was an expected error.
- Thanks for the info, can you confirm that the behaviour I was seeing with an Azure AD only account (User was not defined in the "On-Premise" AD") was expected.
- Christian_Montoya
ray077 : Unfortunately, we don't have that true "single sign-on" just through Azure AD. This is primarily because Windows logon requires username/password or smartcard still. We are finalizing our flow for single sign-on when federating your Azure AD to ADFS, so you would only ever get the Azure AD credential prompt (not a Windows credential prompt). We should have that document up later in the Preview.
Thanks for all your testing!
