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Mark7996's avatar
Mark7996
Copper Contributor
Oct 23, 2025

Windows App External Keyboard Issues, Android Galaxy S10 Ultra Tablet

I am experiencing a few abnormal issues that I'd like to raise for awareness. Not major, as I'm sure I can find workarounds and get used to it but they are inconvenient for me. And I believe this might be related to the Samsung Android One UI 8.0 update that pushed to my tablet earlier this week as that is the biggest change that happened before I started experiencing this.

 

For one, I used to be able to press the Cmd button on my external keyboard, by default no special config or setup was needed, and the windows menu would appear when remoted into a machine via the windows app. Now it backs me out of the app and takes me to the Android home screen.

 

Also, the control, shift, arrow keys and control z features (for continuous selecting and undoing) do not work as before. It seems that after 2 arrow key presses the text will no longer be selected and the cursor for the arrow key will just move, even if control and shift are still held down. Similarly with control z, I can only undo one item, then with control still held if I press z it will just input the z key over and over.

 

Any assistance is appreciated. I can provide more clarity if needed.

1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Oct 29, 2025

    Try this as workarounds:

     

    1. Remap Cmd Key

     

    • Remap Cmd to Ctrl or Alt to avoid triggering Android Home.
    • You may need to grant accessibility permissions.
    1. Test in Safe Mode

    Boot your tablet into Safe Mode to rule out third-party interference:

    • Press and hold Power > Tap and hold “Power Off” > Select “Safe Mode”.
    • Test keyboard behavior in Windows App.
    1. Use Samsung Keyboard Settings

    Go to: Settings > General Management > Physical Keyboard

    • Check if you can customize modifier key behavior.
    • Some users report success by toggling “Show Input Method” or changing layout to “PC-style”.
    1. Try Samsung DeX Mode

    If you’re using DeX, switch to standard tablet mode or vice versa. Keyboard behavior can differ between modes.

    1. Clear Cache of Windows App
    • Go to Settings > Apps > Windows App > Storage

    Tap Clear Cache (not Clear Data)

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