Forum Discussion
Unable to login to the new RDWEB Webclient
Hi
I am using the newest version of the RD Webclient 1.0.21.0. It works just fine from internal, but when i login using it from remote i keep getting this error:
"Sign in failed. Please check your user name and password and try again"
The password is correct and works just fine when i am inside the network. I have also tried with a domain admin, and also checked the my RD Farm is using a "per user" licensing.
I cannot see anything in the event-logs on the server hosting this RDWeb webclient.
I have tried uninstall, reinstall and updating the webclient using this article - but same error.
Set up the Remote Desktop web client for your users
See screenshot below
Any suggestions or help are very welcome
/Jesper
- Christian_Montoya
Microsoft
JesperHansen : When you looked at the logs on the RD Web machine, were you also to look up IIS logs? IIS is what makes the logon requests, to may have Success/Errors.
Otherwise, I think the best step to understand and fix this is going to be through creating a support case.
JesperHansen - If you weren't able to find out how to resolve this my recommendation would be to:
1. Open Task Manager
2. Navigate to the details tab
3. search for a proccess called wksprt.exe
4. End the task and retry
Hope it helps some folks with the same issue.
