Forum Discussion
Technology is a flat out lie according to Azure support
This technology is a flat out Lie. I just called Azure support because no more than 1 person can connect to the Windows 10 VM and the technician advised that this multisession Windows 10 is a lie and not available to anyone.
Here is teh exact quote from Azure Technical support:
Only two users can RDP into machine at once, there is a license called RDS which stands for Remote Desktop Gateway and this license allows you to to have much more users able to rdp into a VM at once.
If you do need assistance with requesting the RDS, I can engage out windows team. I apologize about the inconvenience and confusion.
So if Microsoft support is telling me that this is not possible, I am assuming this is all a big fat lie.
7 Replies
Hi, I do not have the full picture but it seems your ticket was opened for RDS and not WVD.
What is the user experiencing are you connecting through web client, installable 32 bit, or any of the other wvd supported clients or you are using RDP and connecting directly to the VM via the Azure generated RDP file....
FYI - public preview services do not offer support.
Larry Casey Really? We've been using Win10 multi user since WVD was released. I've had about 6-10 users connected at once.
Interesting,
That shows you how well the support staff are trained at Azure. They do not understand or even know their own technology , but yet, Microsoft has people with absolutely no knowledge of Windows supporting this new emerging technology which is really a shame. They should be engaging customers and providing inspiration in which they could even drive further revenue through excellent support.
Imagine, you call the Worlds leading cloud service provider, and you are greeted by a top notch support professional well versed in the technology they are supporting. They then even offer insights to the technology or provide common pointers that may lead a customer to perhaps order more services. Or, simply by providing the Worlds best in class technical support, IT administrators around the world who drive decisions in technology would recommend a Microsoft cloud solution as the number 1 choice.
Glad to hear this is not all a Lie and only hope that Microsoft support one day becomes the Worlds best in class support to match its best in class cloud services!
Larry Casey: I am sorry you were running into this experience with support. Let us know which support channel you have used so we can sort out the issue with support.
On your issue looks like you were not using our Remote Desktop clients to connect through the service to the VM but connecting through RDP file to the VM which allows 1 user only.
You can do the following:
- Verify you are using the right image. See the first section in this troubleshooting guide.
- Next ensure you have followed the guides in our documentation and haven’t missed steps like app publishing and assigning users. Once your are done with those use one of our available clients in preview (Windows 7/10 or HTML5) to connect to the published resources.
NOTE: Windows Virtual Desktop is in preview and support tickets are not handled at this time. If you are still running into issues please post a new post with a title that describes your issue best and steps that help to understand at which stage your are stuck to get guidance in this community.
Here is the support number in which I was told this technology does not exist: 119052023002451
