Forum Discussion
RemoteApps opened in RDWeb requiring users to hit "Show Details"
When users connect to any of our remoteapps via RDWeb, they end up stuck at this "Configuring remote connection" prompt for about a full minute, unless they click "Show Details", which brings them instantly to the login screen.
I surmise this may have to do with one of the following two things:
1. We have a legal disclaimer that must be dismissed with the "OK" button before proceeding with logon.
2. We use Cisco's DUO MFA.
I am working on creating a test server we can publish a remoteapp from that does not meet either of these criteria and will report back.
In the meantime, I have captured some logs from RDWeb that I can provide to any interested staff/developers. We are using the latest version of RDWeb at this time, 2.1.65.0.
1 Reply
This “Configuring remote connection” hang in RDWeb is a known issue with the HTML5 Remote Desktop Web Client. It often occurs when additional prompts (like legal disclaimers or MFA challenges) delay the handshake. Clicking Show Details forces the client to refresh the connection state, which is why it jumps straight to login. Updating the RDWeb client to the latest build and testing without disclaimers/MFA is the right troubleshooting path.
