Forum Discussion
Remote Apps stops responding / Users feed becomes an unresponsive Full Desktop.
Hi,
Some of our customers using AVD with Remote Apps has been experiencing problems with Remote Apps stops working and the users gets an unresponsive full desktop experience.
After an in-depth troubleshooting we have found the source of the problem which is the SxS Stack version 220817300 installed on the AVD-machines, this issue has been addressed with the new SxS version (350)
If you are experiencing this issue, I would like to save you some time by recommending rebooting DC and the AVD-machines with version 220817300.
In some cases it has been issues updating the session hosts when the DC is the DNS point and therefore won't transfer the update to the session hosts.
You can verify the current version with the "qwinsta"-command after reboot.
Hopefully this can save you some time!
JohanLindholm it seems we have the same issue.
Do you know where to get this new version?- Hi,
It should have been released via the Agent, if you haven't received it, please open a case with Microsoft. I do believe it was fixed in Version 1.0.5555.1008. ReneMP We experienced a similar issue with window focus on our remoteapps where it appeared the remote was hung/stuck, but actually the focus was on another window so minimizing the other remote app window(s) would let the user type/have focus on the correct window. It too was corrected by th 220817350 sxsstack version, and today we are seeing our avd machines have the old 300 version back again and the problem is back.
- Hi, did you remove the old SxS-stack versions under Control Panel - Programs?
Stop the service via Powershell (admin) Stop-Service RDAgentBootLoader.
Uninstall the SxS Stack under Control Panel - Programs.
Install the new SxS Stack version provided to you.
Reboot the AVD machine.
- Thanks for the useful information! I am positive it will help someone.
