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JohanLindholm's avatar
JohanLindholm
Copper Contributor
Nov 16, 2022

Remote Apps stops responding / Users feed becomes an unresponsive Full Desktop.

Hi, Some of our customers using AVD with Remote Apps has been experiencing problems with Remote Apps stops working and the users gets an unresponsive full desktop experience.    After an in-depth ...
ReneMP's avatar
ReneMP
Copper Contributor
Dec 01, 2022

JohanLindholm it seems we have the same issue.
Do you know where to get this new version?

shaaric's avatar
shaaric
Copper Contributor
Dec 05, 2022

ReneMP   We experienced a similar issue with window focus on our remoteapps where it appeared the remote was hung/stuck,  but actually the focus was on another window so minimizing the other remote app window(s) would let the user type/have focus on the correct window.  It too was corrected by th 220817350 sxsstack version, and today we are seeing our avd machines have the old 300 version back again and the problem is back.  

  • JohanLindholm's avatar
    JohanLindholm
    Copper Contributor
    Dec 05, 2022
    Hi, did you remove the old SxS-stack versions under Control Panel - Programs?
    Stop the service via Powershell (admin) Stop-Service RDAgentBootLoader.
    Uninstall the SxS Stack under Control Panel - Programs.
    Install the new SxS Stack version provided to you.
    Reboot the AVD machine.
    • shaaric's avatar
      shaaric
      Copper Contributor
      Dec 05, 2022
      I do see we still have the correct sxs stack version on the machines still but the avd connections are using the previous version (can see in wvdconnections table) - odd
      • JohanLindholm's avatar
        JohanLindholm
        Copper Contributor
        Dec 05, 2022
        I would recommend uninstalling past versions.
        You can verify the current version with the "qwinsta"-command,
    • shaaric's avatar
      shaaric
      Copper Contributor
      Dec 05, 2022
      we didn't remove it manually, we just get the updates via the agent. We had the fixed version last week and today we are seeing the previous version back again. Have a ticket with Microsoft that I reopened, but wondered if anyone else has seen the old version come back? our host agent version is 1.0.5555.1010_hostfixprodR1 - which was the same agent version shown last week with the 350 stack version. Not sure why the stack version went back, but seeing it from multiple VM's/hostpools
      • JohanLindholm's avatar
        JohanLindholm
        Copper Contributor
        Dec 05, 2022
        Ok, I see.
        We haven't seen any automated rollback.
        We manually installed the latest SxS version on the customers experiencing the issue.
        Are the affected customers in a validation environment?

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