Forum Discussion

Copper Contributor

Apr 23, 2020

Solved

RDS Web portal doesn't load until a page refresh

Is anyone seeing issues when accessing the https://rdweb.wvd.microsoft.com/webclient/index.html and the portal hangs on loading and never loads? Once the user refreshes the page, the site loads fine. I have multiple users reporting this and it happens to me as well in Chrome. I am suspecting this has something to do with AAD SSO refreshing tokens.

vabora
Apr 28, 2020
techguy129

You are correct, this issue was related to token refresh. it is fixed in webclient versions > 1.0.21.2

3 Replies

techguy129
Copper Contributor
Apr 23, 2020
As I suspect, it is a token failure. Not sure how to correct this....
-------------------------------------------------
2020-04-23T14:00:06.589Z adal:acquireTokenFailure Token renewal operation failed due to timeout, Token Renewal Failed

client.60becec7.js:1
. (6) ["at Object.Logger.a.error (https://rdweb.wvd.microsoft.com/webclient/js/client.60becec7.js:1:3067)", "at https://rdweb.wvd.microsoft.com/webclient/js/client.60becec7.js:5:6071", "at n.$broadcast (https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:6:9375)", "at Array.<anonymous> (https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:20:14916)", "at Object._callBackMappedToRenewStates.<computed>.…com/webclient/js/components.35fcac4e.js:19:16284)", "at https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:19:18863"] 
- vabora
  Microsoft
  Apr 28, 2020
  techguy129
  
  You are correct, this issue was related to token refresh. it is fixed in webclient versions > 1.0.21.2
- PGraham
  Brass Contributor
  Apr 23, 2020
  techguy129 We've experienced the same thing. Doesn't seem to effect functionality, just an annoyance.

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