Hello team, I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized environment they are facing one specific issue with the OneDrive synced folders. They created this video that explains the issue in details. They also opened a support ticket, but they didn't help with this issue. They are facing that for a while and they are asking for more assistance. If anyone could have any clue would be great! A video demonstrating the issue can be found here: https://rivier.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=203b5b74-07d9-4ec1-8da0-b02a015a0e18 (the demonstration starts at the 2m10s mark). Thank you!

Hi,I have been in contact with Microsoft support for more than 6 months regarding the same issue, but not in a context of AVD.Any Windows 11 workstation with few SharePoint libraries synchronized has the same issue. Browsing OneDrive folders in Windows Explorer is slow and sluggish. The problem has existed since the very first Windows 11 release, Windows 10 has never been concerned.Support told me to delete the subkeys in SyncRootManager, which effectively solves the issue for a short term, but then you completely loose the OneDrive integration (no sync status, no OneDrive contextual menu entries, etc.) and subkeys are recreated on reboot or OneDrive restart.In SyncRootManager, I don't have many subkeys, only one per synced Library, plus my own OneDrive. But I guess it creates the same situation as a multi-user environment.Support also told me a OneDrive fix would be release in December.Looking on the Internet, I came across this thread, and did the authorization change on the Package key in registry, which way more effective as I keep the OneDrive SyncStatus, contextual menu entries to "Always keep on this device" and "Free up space", and it persists after reboot, but I also lost the other handy OneDrive entries in the contextual menu (View Online, Share, Version History...).I saw on OneDrive release notes page that the issue should be fixed since November 25th with version 24.221.1103.0003 : "Resolved issue causing File Explorer slowness, especially in VDI environments where many sessions share the same host."Current OneDrive version is 24.226.1110.0004 which was release on December 9th.Unfortunately, nothing is solved to me with those versions, have you seen any improvement on your side?I have wasted an enormous amount of time with that simple issue, plus the productivity loss of users in my company which are complaining. I hope this will be fixed soon.

I'm not sure if it was ever truly resolved. What ended up working for our environment (Win11 23H2 Multi-Session AVD), is creating a scheduled task that runs a PowerShell script at system startup. Our AVD hosts reboot at least once every couple of days due to scaling plan, so this script will run quite often to clean up the records that seem to cause the OneDrive traversing slow down.The PowerShell script is a 1 liner:Remove-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager\* -Recurse

Like described in my previous post :Customer with 4 AVD-servers still has this problem. On each server the exact same versions installed :Windows 11 Build 23H2 version 22631.4602Microsoft FSLogix Apps version 2.9.8884.27471MS OneDrive version 24.211.1103.0003No applications like Citrix installedI change the permissions on the newest OneDrive key under 'HKEY_CLASSES_ROOT\PackagedCom\Package' and then immediatelly is the delay gone.I did some further research. When I change the permissions on this key without saving, and immediately revert and save the changes the delay is also gone.For this I created a PowerShell oneliner :gci "REGISTRY::HKEY_CLASSES_ROOT\PackagedCom\Package"|Where{$_.PSChildName-Match"OneDrive"}|%{$P=$_.Name;Set-Acl "REGISTRY::$P" $(Get-ACL "REGISTRY::$P")}Execute this and the same permissions are applied and delay is gone.

I note the https://support.microsoft.com/en-au/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 currently show 24.226.1110.0004 (December 9, 2024) as the current version. It calls out:Resolved issue causing File Explorer slowness, especially in VDI environments where many sessions share the same host.

I would love to know if anything has improved after the oneDrive update

File Explorer is slow when traversing files synced with OneDrive

90 Replies

tommykneetz
Iron Contributor
Apr 22, 2024
I had / have same issue with my customers. Need to go back to Windows 10... unfortunally I havent found any solution yet. I belive its related to Windows itself...
matmat86
Copper Contributor
Apr 20, 2024
Hello, we have the exact same issue in our company. Did you found a way to solve that problem? Thanks.
- sandrocpereira
  Microsoft
  Apr 22, 2024
  Hello matmat86, unfortunately, not yet! I'm scaling this issue to Windows engineer group, because I believe that is related to Windows itself.
  - matmat86
    Copper Contributor
    Apr 22, 2024
    Hello sandrocpereira, your video explained the issue perfectly. I hope they can fix that. If you have any further informations let me know please. Thank you.
Oliver_Krage
Brass Contributor
Mar 14, 2024
Seeing the exact same thing. Traversing files in OneDrive/SharePoint takes 5-10 seconds each click. When opening files i would say 10-20 seconds!
I have searched a lot still with no solution 😞 Microsoft please help out.
TLDR: OneDrive/SharePoint not working great on AVD with FSLogix
- OnzenHans
  Brass Contributor
  Mar 14, 2024
  Oliver_Krage Finally on our site it was another application. Ivanti Workspace control caused the trouble
  - Oliver_Krage
    Brass Contributor
    Mar 14, 2024
    Hi OnzenHans Thank you!
    The customer has Citrix Workspace installed. If i exit this it becomes faster.
OnzenHans
Brass Contributor
Jan 15, 2024
Does it have any issues with files when collaborating with two or more users? We also have a Onedrive issue, but with FSlogix on Azure storage. Did not notice any any delay with in the explorer, but we see files being duplicated only when other users are working together. What is remarkable is, that when we edit and save the files online, another user does this, it can take up to 30 or 40 seconds before Onedrive updates the file. Even when we see the changes comming trhough within the file
Kidd_Ip
MVP
Jan 09, 2024
sandrocpereira

Can further elaborate on the network setup \ component?
- Wise_1
  Copper Contributor
  Jan 13, 2025
  According to the PG this should be resolved on one drive version 24.221.1103.0003 onwards.
  Reference article;
  https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fonedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0&data=05%7C02%7Ckyle.wise%40honeywell.com%7Cb2f58201aafb4cc23acb08dd34047676%7C96ece5269c7d48b08daf8b93c90a5d18%7C0%7C0%7C638723916034883737%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=XqHybApHb33m%2FMsaswxXiC%2FQ6%2BHOza1nBwM3KQW5pOo%3D&reserved=0
  Version 24.221.1103.0003 (November 25, 2024)
  We've resolved product issues to improve the reliability and performance of the OneDrive sync app.
  Resolved issue causing File Explorer slowness, especially in VDI environments where many sessions share the same host.
  Anyone having issues on this version 24.221.1103.0003?
  - JosephM335
    Copper Contributor
    Jan 13, 2025
    Our prod boxes have updated to 24.232.1118.0003 and I still see the same behavior. Removing the regkeys with a script seems like a fix.

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File Explorer is slow when traversing files synced with OneDrive

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