Created a WVD Pool using custom VM, but can't login to it when accessing the pool

Question

I've created a WVD pool, but when I log in to the WVD client or webclient and double click the pool name, I get the error below. I opened 3389 to VM to verify it's up and running&nbsp;

ramitadros · Answer

michawets&nbsp;&nbsp;I'm re-installed agent and bootloader, but still getting a&nbsp;Status &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : SxSStackListenerNotReadywhen running&nbsp;Get-RdsSessionHost. Do I need to isntall any additional agents?

patbrodeur · Answer

I have the exact same problem.&nbsp; IT did uninstall and reinstall the agent, and the became "Available" for few minutes, but turned back to "SxSStackListenerNotReady". &nbsp; I created a deployment of 5 VMs from a template.&nbsp; I created a host pool from the market place templatesm and no problem.&nbsp; I I try to add a VM from an image to that pool, I get the same&nbsp;"SxSStackListenerNotReady" error.

ramitadros · Answer

note: im using a custom image.

michawets · Answer

Hi&nbsp;ramitadros&nbsp;,&nbsp;You could check what is going wrong using the&nbsp;Get-RdsDiagnosticActivities cmdlet:https://docs.microsoft.com/en-us/azure/virtual-desktop/diagnostics-role-service&nbsp;Filter out the Connection attempt, get the Detailed logging (using the -Detailed parameter) and expand the Errors property

ramitadros · Answer

michawets&nbsp; this is what i get&nbsp;ErrorSource &nbsp; &nbsp; &nbsp; : RDBrokerErrorOperation&nbsp; &nbsp; : LookupSessionHostPoolErrorCode &nbsp; &nbsp; &nbsp; &nbsp; : -2146233088ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailableErrorMessage&nbsp; &nbsp; &nbsp; : Could not find any SessionHost available in specified pool = ≤poolE≥, due to either: sessions are not allowed, no healthy host (RDAgent did not report health information), session limit reached&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; on all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost cmdlets to get more information.ErrorInternal &nbsp; &nbsp; : FalseReportedBy&nbsp; &nbsp; &nbsp; &nbsp; : RDGatewayTime&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : 9/20/2019 9:11:36 AM&nbsp;So I ran Get-RdsSessionHost:&nbsp;SessionHostName&nbsp; &nbsp; : vdiE-0.xxxxx.onmicrosoft.comTenantName &nbsp; &nbsp; &nbsp; &nbsp; :xxxxx.onmicrosoft.comTenantGroupName&nbsp; &nbsp; : Default Tenant GroupHostPoolName &nbsp; &nbsp; &nbsp; : poolEAllowNewSession&nbsp; &nbsp; : TrueSessions &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : 0LastHeartBeat&nbsp; &nbsp; &nbsp; : 9/19/2019 5:50:04 PMAgentVersion &nbsp; &nbsp; &nbsp; : 1.0.1345.5400AssignedUser &nbsp; &nbsp; &nbsp; :OsVersion&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : 10.0.18362SxSStackVersion&nbsp; &nbsp; : rdp-sxs190816002Status &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : SxSStackListenerNotReadyUpdateState&nbsp; &nbsp; &nbsp; &nbsp; : SucceededLastUpdateTime &nbsp; &nbsp; : 9/19/2019 4:11:19 PMUpdateErrorMessage :&nbsp;&nbsp;Can it be that I didn't install the RD agent before i create the image. But I did install it after while trying to resolve this issue?&nbsp;

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Created a WVD Pool using custom VM, but can't login to it when accessing the pool

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