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LGADMIN545's avatar
LGADMIN545
Copper Contributor
May 24, 2022

AVD Remote App Running instance not displaying in taskbar after Client update to 1.2.3130

Good Day - I was wondering if anyone has experienced issues with Remote app programs not displaying in the taskbar after users have launched them. This is causing issues for Laptop users with single screens as they have no way to bring the remote app back up if they minimized the window to use another program. Using ALT+TAB also does not show the remote app window either. Currently they have to go back to the Windows Desktop Client and click on the app icon again to bring up a new window and connect back to their existing session. Has anyone experienced this before or has any troubleshooting steps I can try? 

Our Host Pools are running Agent Version 1.0.4452.2100, FSLogix version 2.9.7979.62170

Using Azure Storage for profiles. Remote Apps are Line of Business software and O365 (Excel, Outlook, Word ect) We started seeing this after the Client updated to 1.2.3130. Rolling back has fixed it for most of our users. 



 

40 Replies

  • GrantJones's avatar
    GrantJones
    Copper Contributor

    We have gone back all the way to client 1.2.1954.0 and the issue persists so a rollback doesn't look like a viable option.

     

    Hopefully MS resolve this soon as it is such a bad user experience.

  • Jimbow's avatar
    Jimbow
    Brass Contributor

    We have the same problem. We see it for 1 second and then it disappears. Only min/max window shows the tray icon again...

     

    Which RemoteDesktop Client Version do you use to get it working? I jump back to 1.2.3128 and still get the same problem.

    • LGADMIN545's avatar
      LGADMIN545
      Copper Contributor

      Jimbow Some of our users are still having the problem after downgrading, probably about 5-10 from what it feels like from the helpdesk tickets. The majority seem to have the issue resolved by Clearing the user data from the client (Settings->About->Reset), uninstalling, restart PC, Installing a lower version (We have been using 1.2.33004) and re-subscribing. 

       

      I have been stumped on the users that are still having the issue after performing that procedure. I can't really find anything relevant in the logs to show an error of some sort. I guess we are stuck waiting for MS to release an update for the bug. 

      • Jimbow's avatar
        Jimbow
        Brass Contributor

        LGADMIN545 

        I opened a MS Call but so far we're not getting anywhere. Checked some basics like remote app settings and Sessionhost Logs.
        The app worked flawlessly until last week or the week before last. So I suspect that something has changed in the RemoteDesktop Client or in the RDAgent on the session host.

         

        I hope some developers from the remote desktop client team will read this technet post 🙂 

  • denis89's avatar
    denis89
    Brass Contributor
    We see this at one of our previously working remoteapps, too.

  • GrantJones's avatar
    GrantJones
    Copper Contributor
    Not the exact same issue but we are experiencing disappearing icons for our WIN32 apps.

    At some point the app loads a separate process. Once the user shuts down that child process the icon for the main app just disappears.

    The only way it reappears is if the main app is minimised.

    Definitely something buggy introduced recently.
    • mfrijns's avatar
      mfrijns
      Copper Contributor
      Hi, we see a similar issue with an app we use. You shortly see the window appear on the taskbar, but then vanishes while the screen still opens. When you resize or minimize the window, it does show again on the taskbar.

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