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PaulStirling's avatar
PaulStirling
Iron Contributor
Dec 12, 2024

Audio issues when using New/or Old Teams in Win10/Win11 AVD

Hi - In the past month or so our users have been reporting strange audio issues. Not present for a year or so before.

A user can hear music in AVD and local device, then take a teams call ok. Once hung up the next call User cannot hear the caller but caller they can hear the user.

In this state music stops working in AVD, and on local device.

 

We have found if the user disconnects AVD local audio starts working again, and once reconnected to AVD audio/calls work again. 

 

We get this in AVD - We have two environments Win10/old teams AND Win11/new teams. (All up to date) And it occurs in both.

We have been using a variety of BT dongle Jabra headsets (all up to date) and doesn't appear to relate to device type.

 

We are latest Remote Desktop Client version however happened on previous version or two also.

 

Any advise or similar stories will be helpful. We are pulling our hair out when staff complaining and bad look to customers.

1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Apr 21, 2025

    Try dig out by the following steps:

     

    1. Check Teams Device Settings
    • In Microsoft Teams, go to Settings > Devices and ensure the correct audio device is selected.
    • Try manually switching the audio device after the first call and see if that restores sound without having to disconnect AVD.
    1. Test Audio in Local System Without Teams
    • Since music playback also stops, check if Windows Sound Settings are detecting the headset properly:
      • Settings > System > Sound > Output/Input Devices
    • Run a test sound after the issue occurs to see if it fails completely.
    1. Reinstall or Reset Teams
    • Completely uninstall Teams and reinstall.
    • Clear the Teams cache:
      1. Close Teams.
      2. Navigate to %appdata%\Microsoft\Teams\Cache.
      3. Delete all files in the folder.
      4. Restart Teams and test.
    1. Check Remote Audio Settings in RDP Client
    • In the Remote Desktop client, ensure the audio settings allow redirection:
      • Go to Local Resources > Remote Audio
      • Select Play on this computer and Record from this computer.
    1. Check AVD Audio Policies
    • If using a policy-controlled AVD setup, ensure that no audio redirection policy conflicts exist.
    • Try using a wired headset instead of Bluetooth to see if the issue persists.
    1. Monitor Windows Logs for Audio Device Failures
    • Open Event Viewer (Windows Key + X > Event Viewer) and check under:
      • Windows Logs > Application or System
      • Look for audio-related errors after the failed call.
    1. Try Downgrading Remote Desktop Client
    • Since the issue occurred across different versions, test by rolling back to an older version of RDP client.

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