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PaulStirling's avatar
PaulStirling
Iron Contributor
Dec 11, 2024

Audio issues when using New/or Old Teams in Win10/Win11 AVD

Hi - In the past month or so our users have been reporting strange audio issues. Not present for a year or so before. A user can hear music in AVD and local device, then take a teams call ok. Once h...
Kidd_Ip's avatar
Kidd_Ip
MVP
Apr 20, 2025

Try dig out by the following steps:

 

  1. Check Teams Device Settings
  • In Microsoft Teams, go to Settings > Devices and ensure the correct audio device is selected.
  • Try manually switching the audio device after the first call and see if that restores sound without having to disconnect AVD.
  1. Test Audio in Local System Without Teams
  • Since music playback also stops, check if Windows Sound Settings are detecting the headset properly:
    • Settings > System > Sound > Output/Input Devices
  • Run a test sound after the issue occurs to see if it fails completely.
  1. Reinstall or Reset Teams
  • Completely uninstall Teams and reinstall.
  • Clear the Teams cache:
    1. Close Teams.
    2. Navigate to %appdata%\Microsoft\Teams\Cache.
    3. Delete all files in the folder.
    4. Restart Teams and test.
  1. Check Remote Audio Settings in RDP Client
  • In the Remote Desktop client, ensure the audio settings allow redirection:
    • Go to Local Resources > Remote Audio
    • Select Play on this computer and Record from this computer.
  1. Check AVD Audio Policies
  • If using a policy-controlled AVD setup, ensure that no audio redirection policy conflicts exist.
  • Try using a wired headset instead of Bluetooth to see if the issue persists.
  1. Monitor Windows Logs for Audio Device Failures
  • Open Event Viewer (Windows Key + X > Event Viewer) and check under:
    • Windows Logs > Application or System
    • Look for audio-related errors after the failed call.
  1. Try Downgrading Remote Desktop Client
  • Since the issue occurred across different versions, test by rolling back to an older version of RDP client.