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MatthiasSobiech's avatar
MatthiasSobiech
MCT
Feb 11, 2025
Solved

Scanning Salesforce with Purview / Connector Exception: Can not retrieve access token.

Hello everyone,   I am trying to scan a demo Salesforce system that is publicly available over the internet (so no SHIR needed as I see it). Nevertheless even when trying out the SHIR as well as AI...
purview
Salesforce
Salesforce CRM connectivity
scan
  • SocInABox's avatar
    SocInABox
    Feb 16, 2025

    Hi Matthias,

    Are you sure it's not expecting an OAuth connection?

    In which case you would need to authenticate to get the token and then use the token for the final connection.

    There are many features still catching up with OAuth on both the Microsoft and 3rd party sides.

     

SocInABox's avatar
SocInABox
Iron Contributor
Feb 16, 2025

Hi Matthias,

Are you sure it's not expecting an OAuth connection?

In which case you would need to authenticate to get the token and then use the token for the final connection.

There are many features still catching up with OAuth on both the Microsoft and 3rd party sides.

 

  • MatthiasSobiech's avatar
    MatthiasSobiech
    MCT
    Feb 21, 2025

    So, I actually managed to figure out that it was the configuration of the API user and not the correct token (session instead of security token). After fixing that and double-checking the OAuth settings of the connected app, everything worked as expected, and I was able to use the AIR normally.

    Thanks again for answering.

    • arjundhingra's avatar
      arjundhingra
      Copper Contributor
      Jun 26, 2025

      Hi Matthias,
      Could you help me with the config of API User that fixed it?

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