Scanning Salesforce with Purview / Connector Exception: Can not retrieve access token.
Hello everyone,
I am trying to scan a demo Salesforce system that is publicly available over the internet (so no SHIR needed as I see it). Nevertheless even when trying out the SHIR as well as AIR to run a scan after registering the Salesforce with the URL, i get the error message:
"Failed to testConnection: Exception when processing request: Connector Exception: Can not retrieve access token. Make sure you specify proper parameters."
I know it has to do with the User Name & Password and Connected App Consumer Key & Consumer Secret combination. I created a key vault that is connected, the MI of Purview has sufficient read rights (Key Vault Secrets Officer as well as Key Vault Secrets User) on that key vault and I created 4 secrets.
the concatted api user password & security token
just the API User Password
just the Consumer Secret of the Connected App
and finally just the security token
I tried every possible combination maybe I did overlook something here?
Select Consumer key while creating a credential. (Automatically checked)
Provide the username of the user that the connected app is imitating in the User name input field. (I am using an integration user with permission set for this)
Store the password of the user that the connected app is imitating in an Azure Key Vault secret.
If your self-hosted integration runtime machine's IP is within the trusted IP ranges for your organization set on Salesforce, provide just the password of the user.
Otherwise, concatenate the password and security token as the value of the secret. The security token is an automatically generated key that must be added to the end of the password when logging in to Salesforce from an untrusted network. Learn more about how to get or reset a security token. (not applicable but I also tried through an SHIR with the concatenated password and security key)
Provide the consumer key from the connected app definition. You can find it on the connected app's Manage Connected Apps page or from the connected app's definition. (took this exactly)
Stored the consumer secret from the connected app definition in an Azure Key Vault secret. You can find it along with consumer key. (took this exactly and stored in key vault)
I found an older post where some people seem to have made it work:
So, I actually managed to figure out that it was the configuration of the API user and not the correct token (session instead of security token). After fixing that and double-checking the OAuth settings of the connected app, everything worked as expected, and I was able to use the AIR normally.
Thanks again for answering.
Resources
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Salesforce with Purview / Connector Exception: Can not retrieve access token.","id":"message:4376660","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:2574001"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AzurePurview"},"conversation":{"__ref":"Conversation:conversation:4376660"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4376660"},"body":"
Hello everyone,
I am trying to scan a demo Salesforce system that is publicly available over the internet (so no SHIR needed as I see it). Nevertheless even when trying out the SHIR as well as AIR to run a scan after registering the Salesforce with the URL, i get the error message:
\"Failed to testConnection: Exception when processing request: Connector Exception: Can not retrieve access token. Make sure you specify proper parameters.\"
I know it has to do with the User Name & Password and Connected App Consumer Key & Consumer Secret combination. I created a key vault that is connected, the MI of Purview has sufficient read rights (Key Vault Secrets Officer as well as Key Vault Secrets User) on that key vault and I created 4 secrets.
the concatted api user password & security token
just the API User Password
just the Consumer Secret of the Connected App
and finally just the security token
I tried every possible combination maybe I did overlook something here?
Select Consumer key while creating a credential. (Automatically checked)
Provide the username of the user that the connected app is imitating in the User name input field. (I am using an integration user with permission set for this)
Store the password of the user that the connected app is imitating in an Azure Key Vault secret.
If your self-hosted integration runtime machine's IP is within the trusted IP ranges for your organization set on Salesforce, provide just the password of the user.
Otherwise, concatenate the password and security token as the value of the secret. The security token is an automatically generated key that must be added to the end of the password when logging in to Salesforce from an untrusted network. Learn more about how to get or reset a security token. (not applicable but I also tried through an SHIR with the concatenated password and security key)
Provide the consumer key from the connected app definition. You can find it on the connected app's Manage Connected Apps page or from the connected app's definition. (took this exactly)
Stored the consumer secret from the connected app definition in an Azure Key Vault secret. You can find it along with consumer key. (took this exactly and stored in key vault)
I found an older post where some people seem to have made it work:
So I think you always need to concatenate the user password and securtiy token when using AIR too no?
I'd really appreciate any input or ideas!
Best regards and a nice day to you all,
Matthias
","body@stringLength":"3319","rawBody":"
Hello everyone,
I am trying to scan a demo Salesforce system that is publicly available over the internet (so no SHIR needed as I see it). Nevertheless even when trying out the SHIR as well as AIR to run a scan after registering the Salesforce with the URL, i get the error message:
\"Failed to testConnection: Exception when processing request: Connector Exception: Can not retrieve access token. Make sure you specify proper parameters.\"
I know it has to do with the User Name & Password and Connected App Consumer Key & Consumer Secret combination. I created a key vault that is connected, the MI of Purview has sufficient read rights (Key Vault Secrets Officer as well as Key Vault Secrets User) on that key vault and I created 4 secrets.
the concatted api user password & security token
just the API User Password
just the Consumer Secret of the Connected App
and finally just the security token
I tried every possible combination maybe I did overlook something here?
Select Consumer key while creating a credential. (Automatically checked)
Provide the username of the user that the connected app is imitating in the User name input field. (I am using an integration user with permission set for this)
Store the password of the user that the connected app is imitating in an Azure Key Vault secret.
If your self-hosted integration runtime machine's IP is within the trusted IP ranges for your organization set on Salesforce, provide just the password of the user.
Otherwise, concatenate the password and security token as the value of the secret. The security token is an automatically generated key that must be added to the end of the password when logging in to Salesforce from an untrusted network. Learn more about how to get or reset a security token. (not applicable but I also tried through an SHIR with the concatenated password and security key)
Provide the consumer key from the connected app definition. You can find it on the connected app's Manage Connected Apps page or from the connected app's definition. (took this exactly)
Stored the consumer secret from the connected app definition in an Azure Key Vault secret. You can find it along with consumer key. (took this exactly and stored in key vault)
I found an older post where some people seem to have made it work:
So I think you always need to concatenate the user password and securtiy token when using AIR too no?
I'd really appreciate any input or ideas!
Best regards and a nice day to you all,
Matthias
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Nevertheless even when trying out the SHIR as well 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Great to hear!
I was also struggling with OAuth all week with PingID and creating a DCE/DCR, but got it working.
Understanding 3rd party APIs and all the different authentication methods is certainly a learning curve..
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Hi Matthias,
Are you sure it's not expecting an OAuth connection?
In which case you would need to authenticate to get the token and then use the token for the final connection.
There are many features still catching up with OAuth on both the Microsoft and 3rd party sides.
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So, I actually managed to figure out that it was the configuration of the API user and not the correct token (session instead of security token). After fixing that and double-checking the OAuth settings of the connected app, everything worked as expected, and I was able to use the AIR normally.
Thanks again for answering.
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