Forum Discussion
Microsoft Purview Client side labeling issue
Hello Everyone,
I hope this message finds you well. I wanted to share some observations and seek your guidance on an issue I'm encountering with sensitivity label recommendations in Outlook.
I have created a label with auto-labeling (Client side) enabled and configured it to identify sensitive information types (SITs) such as SSN and credit card details (Instance count 1- ANY). The curious part is, when I attach a Notepad file in Outlook that contains SSN and credit card information, I do not receive any sensitivity label recommendations in both Outlook desktop and web versions. However, if I paste the same content directly into the email body, I do receive the respective sensitivity label recommendation.
Moreover, when I attach a Word document (not labeled) that contains SSN and credit card information, Outlook does not show any recommendation either. Interestingly, if the Word document detects the sensitive content and recommends a label, and I then save the document with the recommended label, attaching it back to Outlook does trigger the label recommendation.
Could you please clarify if this behavior is by design or if there might be a missing configuration on my end? Your insights would be greatly appreciated. Thank you!
2 Replies
Afsar_Shariff​,
For the text file, please note that '.txt' files are only supported for inspection in the presence of the Information Protection client on the endpoint:
File types supported for inspectionIn the case of the word document being uploaded without being labeled, it will not inherit the email's label automatically but it can inherit the encryption settings.
Any sensitivity label from the email message or meeting invite is not inherited by the attachment but could be automatically applied when a user in the same tenant opens the document.
Please mark this as a solution if it helped you resolve the issue!- milgo
Microsoft
Hi Asfar- I was looking at the documentation here and it seems the emails is labelled but the attachment is not labelled Automatically apply a sensitivity label to Microsoft 365 data | Microsoft Learn Please take a look at this document