Forum Discussion
Labels not showing up in office installed on clients
Hi,
We have a case where we published labels to a customer from Purview. The labels are visible in the online Office applications, but they do not appear in the desktop client. The labels were published several weeks ago.
The CLP folder on-premises exists, and when we open the file, we can see that it connects to Purview—the label names are visible in the XML file.
Does anyone have any idea what we should check? What could be causing this issue? Why are the labels not showing up?
We have an ongoing ticket with Microsoft, but it’s taking time.
We have fixed this, just as a test I added the service: Data Classification in Microsoft 365. This is a service in the E5 license and it worked.
2 Replies
Prathista IlangoMicrosoft
Hello Priesthouse,
Please confirm if the desktop client is of supported version for sensitivity labels (Min 1910+ for basic features to work, as of today).
Refer to: Minimum versions for sensitivity labels in Microsoft 365 Apps | Microsoft Learn
Also, the following link provides troubleshooting steps that could help fix your issue,
Hope this helps!
Please mark as solution, if you find the answer helpful. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.
We have fixed this, just as a test I added the service: Data Classification in Microsoft 365. This is a service in the E5 license and it worked.