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svinchu2619's avatar
svinchu2619
Copper Contributor
Aug 09, 2020

Error on Azure ATP installation wizard. Check access key.

I am trying to install the Azure ATP agent on of our DC. I have tried multiple times it keeps giving error 'Check access key'

I am sure the access key is correct. I have tried regenerating the access key .. still the same issue.

I tried the silent installation, i get the same error in the logs file 'Incorrect access key'

any thoughts?

Regards,
Shashank

6 Replies

  • EliOfek's avatar
    EliOfek
    Icon for Microsoft rankMicrosoft
    Aug 09, 2020

    svinchu2619 Make sure you are using the access key with a package downloaded from the exact same workspace you have the access key from, as every workspace gets its own package with its own access key.

    If it still goes wrong, I would try from another machine, maybe you have something that is messing with your clipboard? seen such things happen before...

    • svinchu2619's avatar
      svinchu2619
      Copper Contributor
      Aug 09, 2020
      Hello Eli,

      Thanks for your prompt response. I just tried on two different machines.

      I only have 1 worskspace and I have confirmed that correct package is used.

      Not sure what wrong here? can it be backend issue?

      I will try typing the key manually and test.

      Regards,
      Shashank.
      • EliOfek's avatar
        EliOfek
        Icon for Microsoft rankMicrosoft
        Aug 09, 2020

        svinchu2619 Not likely that this is a back end issue,  but if you fail to progress by manual typing, please open  a support case  so we can check specific problems you might have in your workspace.