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svinchu2619's avatar
svinchu2619
Copper Contributor
Aug 09, 2020

Error on Azure ATP installation wizard. Check access key.

I am trying to install the Azure ATP agent on of our DC. I have tried multiple times it keeps giving error 'Check access key' I am sure the access key is correct. I have tried regenerating the acce...
svinchu2619's avatar
svinchu2619
Copper Contributor
Aug 09, 2020
Hello Eli,

Thanks for your prompt response. I just tried on two different machines.

I only have 1 worskspace and I have confirmed that correct package is used.

Not sure what wrong here? can it be backend issue?

I will try typing the key manually and test.

Regards,
Shashank.
EliOfek's avatar
EliOfek
Icon for Microsoft rankMicrosoft
Aug 09, 2020

svinchu2619 Not likely that this is a back end issue,  but if you fail to progress by manual typing, please open  a support case  so we can check specific problems you might have in your workspace.

  • svinchu2619's avatar
    svinchu2619
    Copper Contributor
    Aug 10, 2020
    Hello Eli,

    This morning we tried typing the key manually. Did not help, still getting the same error.

    We are actually downloading the agent on a machine ane then we copy it to the server. asthe DC does not have internet access.

    Will this cause any issues?

    Regards,
    Shashank Vinchu.
    • EliOfek's avatar
      EliOfek
      Icon for Microsoft rankMicrosoft
      Aug 10, 2020

      svinchu2619 How do you expect the sensor to connect to azure back end?

      When you say no internet access, you mean none at all,  or only via a proxy ?

      • svinchu2619's avatar
        svinchu2619
        Copper Contributor
        Aug 10, 2020
        Hello Eli,

        It was the proxy.. For the first DC that we configured had traffic bypassed.

        We bypased the proxy and tested for the error DC and it worked. However the error was confusing.

        Thanks for your help on the matter.

        Thanks and regards,
        Shashank Vinchu.