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JCordova
Copper Contributor
Mar 29, 2019
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AATPSensor Service stuck in starting process

Hi, We have AATP installed on 6 servers within our company and running ok on 5 of them.

There is this server that the AATPSensor service is stuck in starting status.

 

I've tried stopping the service and/or Microsoft.Tri.Sensor.exe without success, sometimes it keeps trying to open multiple process of the Microsoft.Tri.Sensor.exe but all of them gets stuck opening.

 

There is no Microsoft.Tri.Sensor-Errors.log being created and on the Microsoft.Tri.Sensor.Updater-Errors.log it only shows the following:

"2019-03-29 12:43:43.5677 Error ServiceControllerExtension Failed to change service status [name=AATPSensor status=Running Exception=System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout) at Microsoft.Tri.Infrastructure.ServiceControllerExtension.ChangeServiceStatus(String name, ServiceControllerStatus status, TimeSpan timeout, Nullable`1 awaitedStatus)]"

 

I've tried uninstall/reinstall sensor but every time it tries to starts gets stuck.

I've verified and make sure credentials are correct on AATP portal.

 

Any tips or help would be greatly appreciated. Thanks in advanced!

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