Forum Discussion
Is there no way to get better support for Azure - esp for SEV A tickets
We have had a sev A ticket open for over 5 days, and are incurring thousands in losses every day, and despite assurances from the Azure Support that it is being solved in hours and then having confir...
Microsoft, like many companies, farm out support to 3rd parties and those 3rd parties pay bottom dollar for people to answer phones and do an online search for solutions, and it shows.
Even when you pay extra the support is just as bad as what I get when we don't pay extra. Solutions take weeks, months even, to be solved and usually only once an actual experienced support person is added to the ticket.
We demand low prices and Microsoft delivers with poor support of their products relying on forums such as these.
Should be a warning to those paying out top dollar in the hopes of getting better support that maybe the reality is that you don't.