Forum Discussion
Is there no way to get better support for Azure - esp for SEV A tickets
We have had a sev A ticket open for over 5 days, and are incurring thousands in losses every day, and despite assurances from the Azure Support that it is being solved in hours and then having confir...
Microsoft are guarantees that Severity A (critical business impact) tickets in Azure receive an initial response within 1 hour under Standard and ProDirect support, and as fast as 15 minutes under Azure Rapid Response or Unified Enterprise support. However, resolution times are not guaranteed, and escalation to higher-tier support (ProDirect or Unified) is the only way to gain direct access to senior engineers and escalation managers.
https://azure.microsoft.com/en-us/support/plans/response
https://azure.microsoft.com/en-us/support/plans