Forum Discussion
How to recover global admin access to tenant
I have already tried posting this to the general Microsoft Q&A forums and received no response. We are desperate to figure something out so if this is not the correct line of communication, please di...
For a tenant lockout where no Global Admin can sign in, this usually has to go through Microsoft support / tenant recovery, not a normal self-service reset. I would gather proof of tenant ownership first: tenant ID, verified domain, billing/subscription details, organization proof, and the locked admin UPN. After access is restored, create at least two cloud-only emergency access accounts and monitor them, following Microsoft’s emergency access guidance.