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Kenny Edwards's avatar
Kenny Edwards
Copper Contributor
Sep 12, 2017

Azure Virtual Machine Inaccessible

We have an azure virtual machine that was running Qlik Sense (web facing application).  The server suddenly became inaccessible through the webpage.  It is also inaccessible through RDP.  It is not a security group configuration as the correct ports are open.  The health of the VM is listed as healthy/running and all resource usage looks normal.

 

Restarting the server didn't help.

 

We can't access the machine at all to diagnose this issue.  Any ideas as to what might be causing this would be greatly appreciated.

 

Thanks

 

-Kenny

azure
monitoring
RDP
virtual machine

7 Replies

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  • Shachindra Yadav's avatar
    Shachindra Yadav
    Copper Contributor
    Sep 17, 2017
    You can either open a support request with MS or try to troubleshoot multiple steps to insure every thing is OK at configuration level like RDP leicence, firewall services etc.with powershell.
  • Rimvydas Velykis's avatar
    Rimvydas Velykis
    Brass Contributor
    Sep 13, 2017

    Hello Kenny,

     

    You could try "Redeploy" button. It will move VM to the new node, this might help.

    You can read more here - https://docs.microsoft.com/en-us/azure/virtual-machines/windows/redeploy-to-new-node 

    • Kenny Edwards's avatar
      Kenny Edwards
      Copper Contributor
      Sep 14, 2017

      Thanks for the response.  Unfortunately that didn't work either.  RDP and web front are still inaccessible.

      • Rimvydas Velykis's avatar
        Rimvydas Velykis
        Brass Contributor
        Sep 18, 2017

        Have you tried creating new VM in the same VNet and accessing old VM "internally"?

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