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Joshua Luna's avatar
Joshua Luna
Copper Contributor
Mar 17, 2017

Admin locked out users from azure portal by mistake with Conditional Access

So an admin created a conditional access policy that I can only assume was set to all users/all apps and has locked us out of our admin portal. Is there a way to gain access to turn this policy off? I've contact MS but haven't had much luck at this point.

11 Replies

  • Michael Whitley's avatar
    Michael Whitley
    Copper Contributor

    I am having the same issue and Microsoft support hasn't been responsive. How did you get this resolved?

    • Ali Rahman's avatar
      Ali Rahman
      Copper Contributor

      Dont panic like i did. this is fixable. i called one of these number cant remember which one.
      they logged a ticket. and within 24hrs this was fixed.

      0344 800 2400

      0800 032 6417

       

      Hope that helps.

      • Michael Whitley's avatar
        Michael Whitley
        Copper Contributor

        Do you remember if that is 365 support or Azure support (I'm in the US so I would have different numbers)? I finally spoke to an engineer at 365 support yesterday, he told me he couldn't do anything and I had to file a web support request with Azure, which I did. I can't seem to find a phone number for Azure.

         

  • Ali Rahman's avatar
    Ali Rahman
    Copper Contributor

    Please can you tell me if you sorted this and how. i have the same issue

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