Forum Discussion

Copper Contributor

Mar 17, 2017

Admin locked out users from azure portal by mistake with Conditional Access

So an admin created a conditional access policy that I can only assume was set to all users/all apps and has locked us out of our admin portal. Is there a way to gain access to turn this policy off? ...

azure

Ali Rahman

Copper Contributor

Nov 26, 2017

Dont panic like i did. this is fixable. i called one of these number cant remember which one.
they logged a ticket. and within 24hrs this was fixed.

0344 800 2400

0800 032 6417

Hope that helps.

Michael Whitley

Copper Contributor

Nov 26, 2017

Do you remember if that is 365 support or Azure support (I'm in the US so I would have different numbers)? I finally spoke to an engineer at 365 support yesterday, he told me he couldn't do anything and I had to file a web support request with Azure, which I did. I can't seem to find a phone number for Azure.

Ali Rahman
Copper Contributor
Nov 26, 2017
The 0800 number was the one i think i used. And they will be able to give you a US number if you call them anyway.
Or you can try this too

https://docs.microsoft.com/en-us/intune/phone-support-contact
- Michael Whitley
  Copper Contributor
  Nov 27, 2017
  Microsoft support is a joke. I'm on an E3 plan and the best they can tell me is Monday or Tuesday.
  - Christian_gb
    Copper Contributor
    Mar 17, 2019
    Which department was it they escalated to in order to let you back in? I have the same issue but affecting all apps. They have escalated to the Azure Product team but I am not sure this is right. I have already been through Data Protection team, O365 support team and Azure Support team. Please help!