Forum Discussion
mkz1
Apr 19, 2026Copper Contributor
Unable to view Active user and unable to add shared mailbox
Hi Team, I'm trying to add a shared mailbox under MS 365 Admin, I am unable to 1. Add a new user (admin role error) 2. View active user (which I'm logged in with) 3. Add a shared mailbox (retry...
Bilal787
Apr 24, 2026Copper Contributor
You can try PowerShell if you are an Exchange or Global Admin
Additionally, you can find help by visiting the link below
https://learn.microsoft.com/en-us/troubleshoot/microsoft-365/admin/o365-admin-welcome